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Target audience: Staff

Laptop UU: first time use

When you start to use your new University Windows 10 laptop, there are several things you have to take into account. These instructions describe what you can do to make sure you can work well with your laptop when at the University, on the road or at home.

  • There are two ways to use your laptop: with a dockingstation or without a dockingstation

    Choose what applies to you below.

  • This is what a dockingstation looks like:

    Solislaptop eerste gebruik-Dockingstation-1This is where you attach the laptop. Connected to the dockingstation are cables for power, internet, mouse and keyboard.

    Make sure the laptop is switched off and connect it to the dockingstation as indicated below.

    Solislaptop eerste gebruik-Dockingstation-2

    Continue to step 4.

    If you are not using a dockingstation, you will need two things:

    • Network cable
    • A wall connection to the University network

    If you don’t have a network cable, you can temporarily use one that is plugged into a desktop computer.

    • Turn off the desktop computer
    • Gently (by squeezing the plug) pull the cable out of the computer
    • Connect the network cable to your laptop

    When in doubt, ask for help.

    Continue to step 1.

  • Step 1

    Make sure your laptop is switched off. Connect the adapter to your laptop and plug it into a wall socket.

    Please note: every laptop comes with a small grey sticker with a UU-number specific to your laptop, most of the time you can find this on the lid. If there is no sticker on your device, please contact IT support.

  • Step 2

    Find an available network port in the wall, these are usually close to power sockets.

    Plug in your network cable.

  • Step 3

    Locate the network connection port on your laptop, see picture on the left for an example. Plug in your network cable.

    If working correctly, the lights above the connection will start to blink (yellow and/or green) shortly after your laptop is switched on.

  • Step 4

    Switch on the laptop and wait for about a minute. When the laptop has completed the start up process, you will see the UU flag in the background. Press the Enter key or the space bar to reach the login screen where you can fill in your account name and password.

    Enter your Solis-id in the username field and your password in the field below.

    It is also possible to login using your university mail address (with all your initials).

  • It might take a while for the login to be completed as it’s the first time the laptop will be connecting to the network.

  • A few standard applications will be pre-installed on the laptop, these include all Office applications like Word and Excel. For all other applications you can make use of the Software Center. This can be found in the Start menu: type “Software Center” and click on it. This only works at the university when connected with a network cable or Eduroam. Installing all your preferred applications might take some time.

    This means that if you need to use certain applications on the road or at home, you will need to install these (once) beforehand at the university.

  • Step 5

    As soon as the installation of the new application is finished, you can find it in the Start menu.

  • We recommend installing the following applications:

    • Cisco AnyConnect
    • 7-zip
    • Skype for Business
    • Adobe reader or Adobe acrobat professional
    • When needed: SURFdrive

    The easiest way to find applications after installation is by typing it’s name after opening the Start menu.

  • Step 6

    Finished installing all applications? Follow these steps:

    • Switch off the laptop (choose “Shut down” in the Start menu).
    • Remove the network cable from the laptop. Place it back in the computer if you removed it from one. You won’t need it anymore.
    • Turn the laptop back on.
    • Logon using your Solis-id and password.

    Are you are unable to logon? Please contact the IT Service Desk.

  • Step 7

    Wait for your desktop to appear. Check if your Wi-Fi is enabled.  In most cases, you can check this via an indicator LED on your keyboard. When it’s turned off, press the Wi-Fi icon on the keyboard once.

    Click on the Wi-Fi icon on your desktop near the clock.

  • Step 8

    Select eduroam and click “Connect”. Connect using your UU email address as username and your Solis password.

    Consult the instruction guide “Eduroam on Windows 10” for more specific instructions about configuring Wi-Fi.

  • Step 9

    When hovering your mouse over the Wi-Fi icon, it should show “soliscom.uu.nl Internet Access” when eduroam is properly configured.

  • Step 10

    Outlook has to be configured on your laptop at first use. This includes:

    • Your signature (go to File, Options, Signatures). Tip: open an email that you’ve send before (Send items) which contains your signature. Copy/paste it from there.
    • Linking additional mailboxes (NPM)*.
    • Archive (PST) files (go to File, Open, “Open outlook data file”).

    *An instruction guide on how to do so is available here: Non-personal mailbox in Outlook 2016

  • Step 11

    Your laptop is now ready for use. We strongly recommend you to connect your laptops to the University’s network by cable once every two months (or connect it via the docking station). That way, the operating system (Windows) is being updated periodically – and important security patches will be installed.

  • This is only possible when you have install rights on your laptop. To check this, open the Start menu and type “ICT Servicedesk”. Click on it. A pop up with the information will appear.

    If you don’t have install rights but need them anyway, contact the IT Service Desk. When your local IT contact person gives permission, install rights will be granted to you.

    Your U and O drive are available by default when you are connected by cable or eduroam (Wi-Fi) to the University network.

    No internet connection? In that case, you’ll have a temporary U and O drive. The laptop will remember any changes you make in your documents, and will synchronize later when you are connected to eduroam or via a cable. Some of your files may be unavailable when working offline.

    Do you have an internet connection and you want to work on the go or at home? Use VPN with Cisco AnyConnect. With VPN, you can work anywhere (for example via a Wi-Fi hotspot or at home via your home network) and access the files on your U and O drive*.
    *An instruction guide on how to do so, will be available later. It is only available in Dutch.

    You can configure this yourself. Go to the Start menu and then type “lid”, click on it to open the settings window. After the prompt “when I close the lid” choose “do nothing”.

    You will see the following screen: (click the ‘back’ button in your browser to close the image)

    This problem sometimes occurs when switching from eduroam to cable (and docking station) or vice versa. The easiest way to solve this is to restart your laptop. The U and O drives should be available again after the reboot.

    It is possible that some shortcuts stop functioning after Windows 10 is installed. This can be because some programs have changed location or have been upgraded to a newer version. The easiest way to fix your shortcuts is by deleting and recreating them.

    Open your start menu and type “display”.
    In the search results click on Change Display Settings.

    A new window will open, you can change the size of text and icons under the header: Scale and layout.

Last modified: 11/09/2019

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