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Outlook: Add a non-personal mailbox

In this manual you can read how to configure a non-personal mailbox on a UU computer using Outlook 2016. A non-personal mailbox can be a group or department mailbox for example. This manual is meant for Outlook 2016 at UU computers, but the import is similar for Outlook 365.

Using a NPM means:

  • You can read mails from a group mailbox and send replies using the name of that mailbox (i.e. “ICT Servicedesk”)
  • Send items will be saved in the group mailbox send folder, not your personal one
  • You can set up colored categories that are the same for everyone using the group mailbox
  • The contact list of the group mailbox is also available as address list
  • For every new mail you will see a notification at the bottom of your screen
  • If you are experiencing issues with your non-personal mailbox you can remove it and add it again.  Read more about how to remove a non-personal mailbox at the end of this manual.

  • Step 1

    • Click on “File” in the top left corner.

  • Step 2

    • Then click on “Account Settings” and again on “Account Settings”.

  • Step 3

    • Click on “New”.

  • Step 4

    • Select “Manual setup or additional server types”.
    • Click “Next”.

  • Step 5

    • Select “Office 365”.
    • Enter the full mail address of the non-personal mailbox
    • Click “Next”.

  • Step 6

    • Log in using your own e-mail address and solis-password.

    Please note: Do not use the e-mail address of the non-personal mailbox here, even if it is automatically filled in. 

  • Step 7

    • Make sure the option “Set up Outlook Mobile on my phone, too” is not selected.
    • Click “Finish”.
    • Click “Ok” in the pop-up you see.
    • Restart Outlook

    The non-personal mailbox has now been connected to your Outlook, you will find it in the menu bar on the left underneath your own inbox.

  •  

    Possibly this NPM has been added using a different method: additionally rather then as a separate account. To remove this type of NPM you:

    • Go to “File”>”Info”>”Account settings”> “Account settings”
    • Double click your own e-mail account
    • Go to “More Settings”
    • Go to “Advanced”
    • Here you will see the NPM and it’s possible to remove it
    • Click on “OK” and “Finish”

    When you have the rights to a specific non-personal mailbox you can use the link below to log in to it using  your own student UU e-mail address (j.smith@students.uu.nl) and password.

    Replace the bit “emailoftheNPM” with the name of the NPM you want to log in to in the link below:

    http://outlook.office365.com/emailoftheNPM

    To remove a non-personal mailbox, follow the first 2 steps of this manual. You then select the mailbox you want to remove from the list and click on “Remove”.

    If you get a pop-up, click “Ok”.

Last modified: 1/07/2020

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