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Windows updates installation on your UU PC

This manual describes how to plan the installation of Windows updates on your Solis-workspace. This only applies to UU employees.  The manual assumes that you are going to install the updates right away or at least on the same day. If you want to install the updates on a different day, just follow this manual whenever you’re ready.

  • This manual is suited for Windows 10 users and the installation of semiannual feature and the regular monthly updates. Screenshots may differ.
  • Are you using a laptop? Connect it to the UU network via a network cable and make sure it is connected to a power source. If you are using a docking station (connected to a powersource and network cable) the updates will also be able to run properly.

The next semiannual update will be announced by a pop-up like this:

 

 

 

 

 

 

 

 

 

 

 

  • Step 1

    Every time you log in to your computer (in Windows), you will see an announcement at the taskbar (at the bottom of your screen near the clock) that updates are ready to be installed. You see the yellow balloon (see screenshot on the left).

    Click on this balloon to install updates.

    Plase note: You can ignore this message for 13 days. After this period, updates are automatically installed. At that moment, you can not change the time of installation anymore. It may be possible that the computer will reboot at a time that is not convenient (you can delay a restart on the last day for up to 24 hours).

  • Step 2

    The Software Center will be opened when you click the balloon or the icon from the previous step. The Software Center opens in the tab “Applications” by default.

    Click on the tab “Updates” on the left for monthly updates.

    Click on the tab “Operating Systems” on the left for feature updates.

  • Step 3

    You will now see all updates (in the yellow box) that are ready to be installed on your computer.

    Click “Install All” to install the updates.

  • Step 4

    Please note: For the next Waas 1809 update you do not get this choice, but you can start the update from the Software Center whenever it suits you (within 13 days).

    In this window you are able to select when to install the updates today.

    You may choose from:

    • Right now (recommended). The updates are being installed right away. When a reboot is required, you will receive a notification. From that moment, you have a time window of 4 hours (max.) to reboot your computer.
    • Outside my business hours. The updates will be installed in the evening. Make sure you leave your computer turned on. You don’t have to be logged on.
    • Snooze and remind me. You will be reminded later that you have to install te updates.

    When you check the box “Restart my computer automatically if needed”, the computer might reboot without warning.

    Click “OK” when you have made your choice.

  • Prevent data loss!

    Did you select “Restart my computer automatically if needed in the previous step? Make sure you save all your work –  for example in Office documents (Word, Excel) and other applications – where you haven’t yet clicked on “Save”. After a restart, all work that you haven’t saved will be lost! 

    It’s a good idea to think about where you save your data and how to make a back-up. Read more about how to do this on https://intranet.uu.nl/en/roadmap-backing .

  • Step 5

    When the computer needs a restart, you will see this message.

    Click “Restart” to restart your computer and finish the installation of the updates.

     

  • Check out this page: Windows 1809 for more information.

    The name of the update depends on your own Windows language settings. This means it can differ from the name shown in the communication.

    If you are not sure about which update to install, please contact the servicedesk via 4500 or servicedesk@uu.nl.

     

    In that case you will notice the following:

    • 13 days after the first notification about the updates, you will receive the notification as shown below. This notification tells you that you have 1440 minutes (24 hours) to restart your computer. This restart is necessary for the installation of the updates. 
    • After 12 hours, a so called countdown timer will start (as shown below). From this moment, you have only 12 hours to restart your computer. You can hide this notification, but the timer keeps on counting down in the background. 
    • When the timer reaches 0 hours and 0 minutes, the computer will restart. You can’t stop this. The IT Service Desk or an administrator can’t prevent this either.

    That depends on a number of factors.

    • The speed of your computer or laptop
    • The amount and size of the updates
    • The complexity of the updates.

    Please note that average installation of monthly updates takes about half an hour and feature updates up till two hours.

    When there are more than 13 days between the moment that updates are available for all computers and the moment that you start your computer, the computer will immediately start installing the updates and restart after that.

    Therefore, be aware that your computer will restart.

    The installation proces of updates on a Solis-laptop (a standard UU laptop managed by ITS) is almost the same as the process on a computer. For the installation of feature updates, we strongly advice to:

    • Connect the laptop to the wired UU network (using a network cable).
    • Not to bring the laptop home after work, but to leave it at work, turned on for the night
    • To connect the power supply (adapter) at all times during installation. When the computer shuts down unexpectedly while installing updates, the laptop might not start Windows anymore afterwards.

    Step 1: Go to the Software Center by typing “Software” in the start menu and clicking on “Software Center”.

    Step 2: Type “Fix Explorer” in the search field in the Software Center and select it.

    Step 3: Click on “Install”.

    Step 4: Select option 1 “DirectoryCacheLifetime” and restart your PC.

    Step 5:  If this first solution did not fix the issue there is another option. First start the Software Center again and open “Fix Explorer and O-drive” and click on “Uninstall”.

    Step 6: Open the “Fix Explorer and O-drive” again and now choose “REG Fix 1+2+3” after clicking on “Install”. Restart your PC.

Last modified: 9/03/2020

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