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Manuals ITS

Mailchimp: set up domain authentication

Due to new UU guidelines, mail sent from Mailchimp may end up in the recipient’s Spam folder. Follow the steps below to set up the application correctly and prevent your mailings from being marked as Spam. Please note: the program Mailchimp will soon be replaced by a new application: Maileon. This application will be supported…

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Adobe Creative Cloud: Employees

As an employee of the UU you can make use of the new Adobe Creative Cloud and the other applications like Photoshop, Indesign and Illustrator that are part of the suite. Have you had an older version of (one of) the Adobe applications on your Solis-computer from the UU? Then you will automatically have the…

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Teams: organise a webinar/conference (small groups)

Are you organizing a webinar/workshop for less than 300 participants and would you like participants to be able to see and hear each other? This manual explains how to set this up using a Teams environment. Are you looking for a more advanced or elaborate alternative? Then take a look at the Toolkit about online…

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Teams: give a workshop

If you have not used Microsoft before, read this manual to see how to download and use the application. You will need a Microsoft account. Microsoft Teams offers a easy, interactive experience that works best with the Teams app. We recommend that you download the desktop app if you don’t already have it installed, because…

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Teams: participate in workshop

Are you about to attend a workshop or congress using Microsoft Teams? Then make sure you are prepared and have installed the application beforehand. If you are an employee/student of Utrecht University, click here to read how to install Teams. If you are a guest in Teams, click here to read how to install Teams….

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Urkund: plagiarism detection

Urkund is the plagiarism detection tool of Utrecht University. Urkund can be used standalone and within Blackboard. We’re also working on an integration with Remindo. You can find instructions for getting started on the Urkund support site: https://urkund.sites.uu.nl/en.    

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Osiris Student: basic functionality

OSIRIS Student is a ‘responsive’ website that can be used on a phone, tablet or computer. It will offer you the following functionality: Check results Check study progress Register for classes, exams, minors and specialties Check the status of your registration Start a new case or check up on a open case Read notes Upload…

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Gmail: migrating mail to Office 365 on Windows (Thunderbird)

The UU will make the transition from Gmail to Office 365 and Outlook for all students this year. This manual is meant for all current UU students who will be affected by this change. Below you will find instructions about how to transfer mail from your old Gmail address to your new inbox. In order…

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Printers (new) – Printing via (personal) Windows

This manual describes how you can print at the UU using your own personal Windows computer. Are you using a UU managed computer (solis-computer)? Then you do not need to follow this manual, the printers will be automatically installed. This manuals is based on the multifunctional on the right image, the Versalink C405.

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Printers (new) – Basic functionality

All over the university campus you will see Xerox Multifunctional. Mostly these are the big Multifunctionals from the AltaLink series, but in some cases a smaller table model is used. This is called the VersaLink. Both models generally work the same way. This manual explains the most used functions of these printers. From step  1:…

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Solis-mail on Android (Outlook app)

This manual explains how to set up your UU Solis-mail on your Android device in combination with the Outlook app. The screenshots are made with a Samsung Galaxy A50 phone with Android 10.0. Screenshots may differ on other devices or apps.

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Printers – MyPrintportal

This manual explains the functionality of the MyPrintPortal. MyPrintPortal is the place to handle all printing related matters. You can go there to upload print jobs, buy print credit, exchange vouchers of check out your print history.

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Printers – How can I print a document on a Multifunctional?

This manual explains how to send print jobs to the Multifunctional printers at the UU. These printers are either the Altalink C80xx (picture on the left) or the Xerox Versalink C405 (picture on the right). There are four ways to print your documents at the UU: Step  1 The upload portal Step  4 Printing from…

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Thunderbird: Set up Solis-mail

In this manual we explain how to set up your Solis-mail and a non-personal mailbox using the mail application Thunderbird. We based this manual on Thunderbird 78 Beta. The final version of Thunderbird 78 is now available here: https://www.thunderbird.net/en-US/ . Part 1 – Set up a personal mailbox Part 2 – Set up a non-personal…

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Teams: organize a webinar using a live event (large groups)

In Teams employees are capable to organize live events for a maximum of 10.000 attendees. This can be used for example if you want to organize a webinar. This manual explains how to setup a live event and can be used by the organizing people. We strongly recommend testing the set up of the event…

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Starleaf: installation

This manual shows you how to install Starleaf on your computer. Once installed, make sure to add the Starleaf add-in for Outlook. Starleaf also has a Support Centre of its own that provides various manuals and tutorials.

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Powerpoint: recording a knowledge clip/lecture

With different versions of PowerPoint, such as Office 365, PowerPoint 2019, PowerPoint 2016, it is possible to convert your slideshow into a PowerPoint Show with narration. Below a short step-by-step plan: 1. Save the presentation as .pptx 2. Click the tab “Slideshow” > “Record Slideshow” 3. Check if the microphone icon at the bottom right…

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Starleaf: create a meeting/lecture

This manual shows you how you can create a Starleaf meeting in Outlook. Video conferencing in Starleaf is suitable for digital meetings and distance teaching. To create a meeting, Starleaf needs to be installed on your computer and the Starleaf add-in needs to be added in Outlook.

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Gmail: migrate mail to Office 365 on macOS

The UU will make the transition from Gmail to Office 365 and Outlook for all students this year. This manual is meant for all current UU students who will be affected by this change. Below you will find instructions about how to transfer mail from your old Gmail address to your new inbox. Part 1:…

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Teams: online classes (Student)

If you’re a student at the UU you can follow online classes. These instructions contain five sections: Part 1: Installing Teams Part 2: Opening Teams and signing in Part 3: Participating in an existing Teams (class) Part 4: Following online classes Part 5: Additional functionalities of Team

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Teams: online classes (Teacher)

This manual is meant for teachers who want to give online lectures and classes. The instruction below is divided in 5 parts: Part 1: making a new Team (class) Part 2: generating a class code Part 3: creating a channel in your Team Part 4: giving lectures online Part 5: Teams’ other functionalities Part 6:…

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Teams for education

Teams is an application you can use to teach or participate in an online class.   Are you a teacher? Click here for the instructions for teaching a class via Teams. Are you a student? Click here for the instructions for participating in an online class.

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Teams: chat and work together

Teams is a Microsoft application you can use to work together, chat with colleagues and  share files. Everyone at the UU with an Office 365 account has access to this application. Check out this introduction video and this information flyer to learn more about the possibilities and functionalities of Teams. This manual explains how to install…

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Outlook: book a meeting room

This manual describes how to book a meeting room in Outlook This manual uses Outlook 365. The steps and screenshots may differ if you use a different version.

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Two-factor authentication: FAQ

Two-factor authentication (also known as 2FA) is an extra security measure used to protect UU’s data and apps. In this FAQ, you can find solutions to common 2FA issues. This FAQ is divided into the following categories: General questions about two-factor authentication Practical matters VPNs and working from home Forgotten or lost passwords/two-factor authentication Questions…

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Non-Personal Mailbox: Mail (macOS)

In this manual you can read how to configure a non-personal mailbox on a macOS system using Mail. A non-personal mailbox can be a group or department mailbox for example. Using a NPM means: You can read mails from a group mailbox and send replies using the name of that mailbox (i.e. “ICT Servicedesk”) Send…

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Encrypted hard drive

This manual explains the use of the Ewent EW7040 encrypted hard drive cover. This manual consist of 4 parts: general use, drive encryption, initializing the drive and changing the password. General use

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Encrypted USB stick

This manual explains the use and functions of the Kingston datatraveler 2000: an encrypted USB-stick that allows you to save data in a secure way. Daily use In order to use this USB stick you first have to unlock it. Follow the steps below to learn how to unlock and then use the USB stick….

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OneDrive for Business on Mac

This manual explains how to configure OneDrive for Business for Utrecht University staff and students. OneDrive provides 1TB of storage per account.

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U- and O-drive on macOS (SMB)

This manual describes how you can connect to Utrecht University network drives on a macOS device. You need an active internet connection to be able to do this. To connect to the network drives you need an active VPN connection if you are not connected to eduroam or the Utrecht University network. Please follow the…

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Outlook: Non-Personal Mailbox (macOS)

This manual describes how you can configure a Non-Personal Mailbox (NPM) on a UU computer using Outlook for Mac. A non-personal mailbox can be a group or department mailbox for example.

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Printers: the location of all Xerox printers

The location information of all Xerox printers is listed here. The buildings with the associated Xerox Multifunctional printers are listed per area (Utrecht city centre, University College Utrecht, Other and Utrecht Science Park formerly known as the Science Park).

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Outlook: Add a non-personal mailbox

In this manual you can read how to configure a non-personal mailbox on a UU computer using Outlook 2016. A non-personal mailbox can be a group or department mailbox for example. This manual is meant for Outlook 2016 at UU computers, but the import is similar for Outlook 365. Using a NPM means: You can…

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OneDrive for Business for Windows 10

When using a Windows 10 computer as a Utrecht University student or employee you can use Onedrive for Business. Onedrive provides 1 TB or storage per account. You can use OneDrive in the explorer, it will function the same as the ‘My Documents’ folder on your U-drive. In this manual you will find the steps…

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Solis-Mac

All Macs supplied by the University of Utrecht are so-called Solis-macs. This means that they are automatically connected to the central managed Mac network of ITS. The advantage of this centralized network is that you have access to IT facilities like support and a software library. You will have admin rights on your own Mac…

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Laptop UU: Settings change

Why are we making a change? Over the past months it has become apparent that the performance of UU laptops leaves much to be desired, especially when working from home or on the road. Specifically, the laptops were slow and Office applications would crash when opening and saving files when not connected to eduroam or…

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Mobile device: erase data when lost

When your phone or tablet is lost or stolen, it’s not just inconvenient, but can also lead to a data breach. If you had your UU e-mail configured on this device, you have two options. Option 1: Disconnect your device from your UU email (your device will no longer have access to your UU e-mailbox)…

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SURFfilesender

SURFfilesender offers the possibility to securely send files that exceed the maximum message size that is allowed by Solis-mail and UU-Gmail. This can be messages that include large files with research data for example. SURFfilesender can also be used for smaller amounts of data like a research rapport. Transference takes place by uploading a file…

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VPN on macOS

This manual for macOS users describes how to reach your files on the network drives (U- and O-drive) of the University of Utrecht when you are at home or on the road. Using the application Cisco AnyConnect you can reach your files via a VPN connection with the UU, which means you can also make…

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Software installation

This manual describes how you can install the software you need from the Software Center on your UU laptop or PC. In the Software Center you can find all the applications that are freely available to any employee. Although for some applications you are required to submit a request before it is made available to…

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Regional settings adjustment

This tool allows you to choose your preferred regional setting, this has effect on the “Decimal Symbol” and the “Digit grouping symbol”. The “List separator” (this is always the semicolon) and other regional setting will not be affected by this tool.

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MyPhD for Candidates

MyPhD is the application to register en follow PhD tracks. Registration Registering in MyPhD: PhD candidates are required to register in the university-wide PhD-candidate tracking system MyPhD before a PhD track can start. The system will send an email whenever action is expected to be taken. This email will come from MyPhD/Utrecht University. Your actions…

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MyPhD for Supervisors

MyPhD is the application to register en follow PhD tracks. The use of paper forms with signatures has come to an end. Several approvals will have to be given via MyPhD instead. The system will send an email whenever action is expected to be taken. This email will come from MyPhD/Utrecht University. Your actions in…

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Non-personal mailbox: Android

This manual describes how to add a non-personal mailbox (shared mailbox) on your Android device. Actual steps may differ slightly per device and app.

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Bitlocker to Go

This manual describes how to activate and use Bitlocker To Go on an ITS managed Windows 10 workplace.

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SAP-IM: Purchase invoice

SAP Invoice Management SAP-IM is the name of the program used to send invoices and expense claims from non –UU employees to the faculties and service departments for checking and approval. The ASC is responsible for scanning and pre-processing invoices in SAP-IM before they are sent to the university organisational unit.

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Outlook: Transfer email from archive to mailbox

Email can be archived using a data file in a .pst format. This manual explains how you can transfer these data files back to your mailbox. This will clear space on your U- and O-drive for other data. Doing this is especially relevant for people who have migrated to mail in the Cloud, since this…

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MyWorkplace: Windows 10

When you are a student at the University of Utrecht you have access to a variety of (free) software available through MyWorkplace. You will find more information about the available software here: MyWorkplace. In order to use MyWorkplace we reccomend Firefox or Chrome. This manual describes how to install MyWorkplace using Windows 10.

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Outlook: Turning your Focused Inbox on or off

Since August 2018 Microsoft Outlook has made the ‘Focused Inbox’ a default setting. This means that e-mails will be divided in two categories: ‘Priority’ and ‘Other’. Not everyone prefers this new setting, as it can cause e-mails to get overlooked. This manual describes how you can reverse this setting and go back to the old…

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Start software on a computer for teachers (PD)

This manual describes how to start software on this public computer for teachers. Please follow the steps below in the given order. Information about this computer: Windows 10 and Office 365, Teams and Starleaf are installed

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Citrix Workspace installation

Citrix Workspace is a little piece of software that has to be installed on your device in order to make use of MyWorkplace. Therefore, the installation of the Citrix Workspace is described in the manuals about MyWorkplace. You will find the MyWorkplace manuals for your device (laptop, tablet or smartphone) here on this website.   For…

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OSIRIS lecturer / supervisor

Getting started Log on via www.uu.nl/osirisdocent (for lecturers) or www.uu.nl/osirisbegeleider(for supervisors). An instruction to get started quickly can be found in the Quick Overview. Do you need more instructions? Take a look at the instructional videos (in Dutch only) or the manual for a teacher or supervisor. Do you have questions?  Contact your faculty Osiris key-user…

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Laptop UU: first time use

When you start to use your new University Windows 10 laptop, there are several things you have to take into account. These instructions describe what you can do to make sure you can work well with your laptop when at the University, on the road or at home.

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Yoda (research data management)

Yoda is a research data management service that enables researchers from Utrecht University and their partners to securely deposit, share, publish and preserve large amounts of research data during all stages of a research project. This service is managed and supported by an interdisciplinary team of university employees. The software has been developed at Utrecht University…

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Vetware: thuiswerken

Je kunt thuis- of mobiel werken met Vetware via RemoteApps. Wanneer je één van de onderstaande handleidingen hebt gevolgd, kun je Vetware starten. Medewerkers en Studenten van de UU Heb je een Windows PC? Volg de handleiding RemoteApps: mobiel werken (Windows). Heb je een iMac of Macbook? Volg dan de handleiding RemoteApps: thuiswerken (Mac) (nog…

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Vetware: Quick start guide

This manual describes how to make a quick start with Vetware – on your Solis-workspace (UU computer). Vetware is an application used by the faculty of veterinary medicine.

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Windows updates installation on your UU PC

This manual describes how to plan the installation of Windows updates on your Solis-workspace. This only applies to UU employees.  The manual assumes that you are going to install the updates right away or at least on the same day. If you want to install the updates on a different day, just follow this manual…

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RemoteApps: remote working (Windows)

This manual describes how you can use RemoteApps as an employee of the Utrecht University. RemoteApps is used to start applications from any computer, wherever you are. It does not matter whether you are using a personal or UU device, at home or on the road. Required for the use of RemoteApps are: A stable internet connection…

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MyTimetable in Outlook Exchange

This manual describes how teachers can connect MyTimetable to their personal Outlook Calendar.  When you connect MyTimetable to Microsoft Exchange, all activities in MyTimetable will become appointments in your Outlook Calendar. To connect MyTimetable to your Outlook calendar, you have to grant permission to MyTimetable first in order to get it working. Please note! This manual…

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Eduroam FAQ

In this FAQ you will find tips when you experience problems connecting to eduroam.

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Outlook: delegate e-mail and calendar

In this manual you can read how to delegate tasks in Outlook, for example your e-mail and calendar. This is explained using the example of a manager who want to delegate access to his assistant. There are two points of view in this example: A) the one giving the access (the manager in this example)…

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File encryption (Bitlocker)

Bitlocker is Microsoft software that encrypts different types of data storage. This software protects your hard drive but can also be used to protect and encrypt data on portable data storage device like a USB drive. There can be (privacy)sensitive information on a hard drive which is vulnerable when a device is lost or stolen….

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Science ICT-Bèta wiki

Manuals and information specific for the Faculty of Science can be found on the ICT-Bèta site. The site can be reached directly from within the UU domain; from outside, login using your Solis-id and password.

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Solismail on macOS (Mail)

This manual describes how to set up your e-mail (Solis mail), contacts and calendar on your Mac using the default mail program. Do you have Microsoft Office with Outlook on your Mac? Then we recommended using the Outlook app for your UU mail. If you choose to use the Mail app, make sure you have…

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U and O drive on Windows 10 (VPN)

Read here how you can reach the files on your U- and O-drive when you are not on campus at the UU with your laptop. You can do this by connecting to the UU network using the application AnyConnect and making a VPN connection. This only works if you are an employee of the UU,…

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Password forgotten/change

You can change the password that belongs to your Solis-id (and to your UU email address) yourself in case you have forgotten your password or if you want to renew your password. It’s important that you carefully follow the steps below.

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Office 365 for your home PC

Are you an employee or student at Utrecht University? Then you may use Office 365 for free. Use Microsoft Office 365 Pro Plus (Word, Excel, PowerPoint and Skpe) With a licence that allows you to use it on 5 different devices Use your UU e-mailadres and Solis-password to log onto the Microsoft website. Then click ‘Install Office’ at…

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CtrlWORK on your UU computer

To prevent RSI (complaints of arm, neck and shoulder, also known as ‘KANS’), the university provides the software CtrlWORK. CtrlWORK can help prevent both physical fatigue and mental fatigue. Below you can read the installation instructions (on your UU computer) and how to automatically start it when logging on.

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Solis-mail on Android (Gmail app)

This instruction guide describes how to configure Solismail (email, contacts and agenda) on an Android tablet or smartphone. The screenshots are made with Android 9.0 and the Gmail app. Screenshots may differ on other devices or apps.  

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Snip and sketch (screenshots)

Using the Windows Snip and sketch application you can easily take screenshots and edit them as well. This manual explains the basic functionality of the app. It is a standard Windows application so you can find it in the Start menu.

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Printers (old): How to use the manual feed

This manual explains how to print on different kinds of paper from Word on a Xerox Multifunctional using the manual feed (tray 5). For instance: labels, letterheads or colored paper. For this instruction stationary (letterhead) will be used as an example. Some screenshots are in Dutch.

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Gmail: IMAP settings/app specific password

If you use an application – other than the standard Gmail application – to view your UU-Gmail that does not support two factor authentication, you will have to set a password in UU-Gmail. This is called an “application specific password”. This manual explains how to do this for your studentmail. For Gmail IMAP settings, check…

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U and O drive on iPhone/iPad (WebDAV)*

At the moment, you may experience problems using WebDAV. Files that have been copied or moved, may be ’empty’ (size: 0 KB). Please verify that copied or moved files are transferred successfully to their destination. We are investigating the cause. This manual describes how you can access the Utrecht University network drives (U-drive and O-drive)  on an…

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U and O drive on Android (WebDAV)

This manual describes how to open the files you have stoerd on your Utrecht University networkdrive on an Android device. In order to do so you will need to one application (ES File Explorer File Manager) and  an active internet connection.

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Solismail via Outlook 365

Please note that there is no need to install this at a University computer and that this is prohibited! It will damage your existing Office installation. If you want to configure Solismail on your own PC or laptop using Outlook (Microsoft Office), then follow the steps below. This guide has been created using screenshots from…

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Eduroam on Windows 10

This instruction guide describes how to connect your Windows 10 laptop to the wireless network eduroam for the first time. If instead you have problems with your connection to eduroam after changing your password, check out step 4 of the manual for changing your password.

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U and O drive on Mac (WebDAV)

At the moment, you may experience problems using WebDAV. Files that have been copied or moved, may be ’empty’ (size: 0 KB). Please verify that copied or moved files are transferred successfully to their destination. We are investigating the cause. It is advised you access the network drives via SMB. This manual describes how you…

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U and O drive on Windows (WebDAV)

At the moment, you may experience problems using WebDAV. Files that have been copied or moved, may be ’empty’ (size: 0 KB). Please verify that copied or moved files are transferred successfully to their destination. We are investigating the cause. This manual describes how you can access the files on your Utrecht University network drives (U and O…

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U and O drive on iPhone/iPad (VPN)*

This manual describes how you can open the files on your Utrecht University network drives using an iPad or iPhone. There are two applications (apps) you will need to do this: Cisco Anyconnect (free); FileBrowserGO (free). There are some alternative apps available, but due to its functionality this application has been selected. Note: If you are…

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Printers – Printing on Linux

This manual explains how to install UU multifunctional printers (Xerox) on your laptop with Ubuntu (20.04.1 LTS). Are you working with a different version of Linux? Then the screenshots and menu’s might look different from the ones in this manual.

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Eduroam on macOS

This instruction guide describes how to connect your Mac to the wireless network eduroam. There are several versions of macOS. In this manual, macOS version 10.9 (Mavericks) is used as an example. Screenshots may differ in this manual if you are using a different version.  

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