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Target audience: Staff and Students

Eduroam FAQ

In this FAQ you will find tips when you experience problems connecting to eduroam.

  • General

    General tips for the use of eduroam.

  • Common problems when connecting to eduroam can be solved via the so called CAT-tool.

    1. Connect to the internet via cable or UU-visitor
    2. Browse to https://cat.eduroam.org and click on eduroam user: download your eduroam installer”
    3. Click “Utrecht University”
    4. Follow the steps to configure eduroam on your device.
    5. Log in with your Utrecht University mail address.

    Some virusscanners may cause connection problems. For instance, you might be succesfully connected but have no internet access, or you can’t connect at all.

    We advise to temporarily disable your virus scanner to troubleshoot the problem and try to connect to eduroam again. If you succeed in connecting to eduroam, refer to your virus scanner documentation and settings to solve the problem.

    Don’t forget to turn your virus scanner back on.

  • Microsoft Windows

    Below are tips for eduroam and Windows.

  • When having problems, first check the FAQ “Configure eduroam via the Configuration Assistant Tool”. If that did not solve the problem, continue reading. 

    Sometimes you can’t connect after entering your credentials (full UU e-mail address and password). This is common among students or staff who have studied or worked in the past at another University or school.

    You can solve this by performing the following steps:

    Step 1 – Right-click the Start button and choose “Run” / “Run”

    Step 2 – Type the following and press Enter: netsh wlan delete profile name=”eduroam”

    Step 3 – Type the following and press Enter: netsh wlan delete profile name=”UU-visitor”

    Step 4 – Type Exit

    Now try again (see instruction above).

    For advanced users: You can use the command “netsh wlan show profiles” to see which network profiles are present on your laptop. It is advised to delete obsolete profiles of other educational institutes (in the same way as described above – deleting eduroam / UU-visitor).

    More information can be found on the Microsoft website.

    • Remove the old eduroam profile from the Windows network settings.
    • Right-click the wifi icon in the Windows taskbar and select Network & Internet Settings
    • Open Network and Sharing Center
    • Click Set up a new connection or network
    • Click  Manually connect to a wireless network 
    • Enter “eduroam” as the Network name and set the Security type to WPA2-Enterprise and click Next
    Eduroam-handmatig-1

    • Click “Change connection settings” and select Change adapter settings
    • Open the Security tab and check if  the settings match the screenshot below

    Eduroam-handmatig-2• Open Settings
    • Check Validate server certificate
    • Check Connect to these servers and enter radius.uu.nl as the server address
    • Check DigiCert Assured ID Root CA

    • Click Configure and uncheck Automatically use my Windows logon name and password and close all windows with OK
    • When connecting to eduroam you should be prompted for your credentials.

    You should now be connected to eduroam. Please visit one of our IT-desks if you are still having issues.

    You will have to ‘forget’ the network before you can connect again with your new credentials. You can do this by following the steps below:

    • Right click on the Wi-Fi icon on your taskbar
    • Go to “Network and Internet Settings”
    • Go to “Manage know networks”
    • Select eduroam and click on “Forget”
    • Now turn your Wi-fi off an on
    • When you reconnect with eduroam it will ask for your credentials: now fill in your UU email address and new solis-password.
  • Android and iOS devices

    Below are some tips for both Android and iOS devices

  • Since iOS version 9, a feature called “Wi-Fi assistence” has been introduced. When this feature is enabled, your phone or iPad (if equipped with SIM card) may use more mobile data (3G/4G) unexpectedly.

    We advice to disable this feature. To do so, watch the video below or:

    Go to settings, and “Mobile network”. Scroll down all the way, and uncheck the box “Wi-Fi assistence”.

    eduroam-ipadiphone-i-fi-assistentie-uitschakelen

    Video:

    Android has the option to automatically switch between WiFi and mobile data.

    To prevent unexpected costs we advice to turn this option off.

    • Open the Wi-Fi settings
    • Press “Advanced”
    • Turn off “Switch to mobile data”

    Use the following setting to connect to eduroam:

    – For EAP choose: PEAP (this is standard)
    – At verification phase 2 choose: None
    – If the CA-certificate says “(not-specified)” leave it that way, if not choose “Don’t validate”
    – At identity fill in your own UU e-mail address.
    – You can leave anonymous identity empty
    – Password: your own solis-password
    – Click on “Connect” and start using eduroam

    You can select “Connect automatically” if you want your phone to remember the connection.

Last modified: 6/09/2019

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