Outlook: Add a non-personal mailbox

In this manual you can read how to configure a non-personal mailbox on a UU computer using Outlook 2016. A non-personal mailbox can be a group or department mailbox for example. This manual is meant for Outlook 2016 at UU computers, but the import is similar for Outlook 365.

Using a NPM means:

• You can read mails from a group mailbox and send replies using the name of that mailbox (i.e. “ICT Servicedesk”)
• Send items will be saved in the group mailbox send folder, not your personal one
• You can set up colored categories that are the same for everyone using the group mailbox
• The contact list of the group mailbox is also available as address list
• For every new mail you will see a notification at the bottom of your screen

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  If you are experiencing issues with your non-personal mailbox you can remove it and add it again.  Read more about how to remove a non-personal mailbox at the end of this manual.

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  Step 1

  • Click on “File” in the top left corner.

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  Step 2

  • Then click on “Account Settings” and again on “Account Settings”.

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  Step 3

  • Click on “New”.

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  Step 4

  • Select “Manual setup or additional server types”.
  • Click “Next”.

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  Step 5

  • Select “Microsoft 365”.
  • Enter the full mail address of the non-personal mailbox
  • Click “Next”.

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  Step 6

  • Log in using your own e-mail address and solis-password.

  Please note: Do not use the e-mail address of the non-personal mailbox here, even if it is automatically filled in. 

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  Step 7

  • Enter your 2FA verification code here.

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  Step 8

  • Make sure the option “Set up Outlook Mobile on my phone, too” is not selected.
  • Click “Finish”.
  • Click “Ok” in the pop-up you see.
  • Restart Outlook

  The non-personal mailbox has now been connected to your Outlook, you will find it in the menu bar on the left underneath your own inbox.

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  The name of the NPM I want to remove is not on the list, how is this possible?

   

  Possibly this NPM has been added using a different method: additionally rather then as a separate account. To remove this type of NPM you:

  • Go to “File”>”Info”>”Account settings”> “Account settings”
  • Double click your own e-mail account
  • Go to “More Settings”
  • Go to “Advanced”
  • Here you will see the NPM and it’s possible to remove it
  • Click on “OK” and “Finish”

  How can I log into a NPM in the Cloud as a student?

  When you have the rights to a specific non-personal mailbox you can use the link below to log in to it using  your own student UU e-mail address (j.smith@students.uu.nl) and password.

  Replace the bit “emailoftheNPM” with the name of the NPM you want to log in to in the link below:

  http://outlook.office365.com/emailoftheNPM

  How can I remove a NPM?

  To remove a non-personal mailbox, follow the first 2 steps of this manual. You then select the mailbox you want to remove from the list and click on “Remove”.

  

  If you get a pop-up, click “Ok”.

Last modified: 17/07/2023