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Target audience: Staff

Set up voicemail on a landline work phone

Most workplaces within Utrecht University have a fixed telephone line. These are mainly modern digital IP devices. If you wish, you can link a voicemail to your landline number. Follow the steps below to set this up.

  • Step 1

    Voicemail must first be activated for your device. The fastest way to do this is via self-service:

    • Go to the selfservice portal of the ICT Servicedesk.
    • Login with your solis-id and password.
    • Click on Workplace.
    • Click on Telephone Services.
    • Then click on Telephone services: Request, change or remove voicemail.
    • Enter your details and press Submit at the bottom right.
    • After you have been notified that your report has been handled, you can proceed with the steps below.

  • Step 2

    • Call 9500 with your own landline phone number
    • Press # to log in
    • Enter your security code if requested (default 0000)

  • Listen to messages

  • Step 3

    Listen to new messages: Press 1

    Listen to saved messages: Press 5

    To check, forward, delete or save the selected messages: Press 6

    To skip to the next message while listening: press 7

  • Change your greeting or password

  • Step 4

    To change the recording of your name: press 3 – 1 – 5 consecutively

    To change your default greeting: press 3 – 1 – 3 consecutively

    To change your password: press consecutively: 3 – 1 – 4

  • Activate or deactivate divert to voicemail

  • Step 5

    • Always forward your phone to voicemail: dial * 219500. Deactivate with # 21
    • Divert the phone to voicemail if busy (when already on a call) with * 259500. Deactivate with # 25
    • Divert the phone to voicemail if the phone does not answer (absent) with * 269500. Deactivate with # 26

  • Step 6

    • Call 030 – 253 9500*
    • Immediately press * and then #
    • Enter your voice mailbox number
    • Enter the security code (or the default code 0000)

    Then follow the steps as described above.

Last modified: 26/05/2021

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