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Target audience: Staff and Students

Teams: FAQ

If people in a meeting can’t hear you, you might be muted or you might not have configured your mic correctly.

To change your speaker, microphone, or camera settings when you’re on a call or in a meeting, select “More options”  >  “Show device settings” in your meeting controls. Then, select the speaker, microphone, and camera options you want.

When you want to start a meeting from a channel you can use the “Meet now” button:

When you have not enabled the “New meeting experience” You will see the below window (you can enable the the “New meeting experience” in your settings on the general tab).

By default, your speaker will be muted. You can change this while you’re in the meeting by click on the ***  and go to the Device settings.

Here you can change your device settings and un-mute your speakers.

If you’re using a Mac and you’re having trouble getting your microphone to work, you might need to change one of your privacy settings.

Here’s how to check:

  1. Open System Preferences
  2. Select Security & Privacy
  3. Under Privacy, choose Microphone on the left
  4. Make sure Microsoft Teams is selected

If you do not have the option to share your screen or other content during a Teams meeting this might be caused by a security and privacy setting in MacOS.

For example: after an update of the OS or application some settings might have been changed that make sharing content impossible.

To solve this you can try the following:

  • On your Apple device go to: System Preferences > Security > Privacy

  • Go to Screen recording (if necessary click on the lock icon to be able to make changes)
  • Check the box for Microsoft Teams
  • Click ‘Agree’
  • Restart your device
Every member in Teams has a role, and each one has different permissions.

  • Owners
    Team owners manage certain settings for the team. They add and remove members, add guests, change team settings, and handle administrative tasks. There can be multiple owners in a team.
  • Members
    Members are the people in the team. They talk with other team members in conversations. They can view and usually upload and change files. They also do the usual sorts of collaboration that the team owners have permitted.
  • Guests
    Guests are people from outside of your organization that a team owner invites, such as partners or consultants to join the team. Guests have fewer capabilities than team members or team owners, but there’s still a lot they can do.

The following table shows the capabilities available for each role:

For the most recent version of these capabilities per role, check out this Microsoft page: https://support.microsoft.com/en-us/office/team-owner-member-and-guest-capabilities-in-teams-d03fdf5b-1a6e-48e4-8e07-b13e1350ec7b?ui=en-us&rs=en-us&ad=us

Please note: File permissions for members and guests reflect whatever your admin has set in your SharePoint settings. These can only be changed by your admin.

If you organize an online Teams meeting you’re able to invite people from outside UU via their email address. These guests are only invited to participate in this specific meeting. Here they can make use of audio & video, share their screen and make use of the meeting chat.

To invite guest you can also share the invitation link of the meeting. You can send this link via email, Whatsapp or publish it somewhere online. To get the link, go to the meeting and copy the URL behind ‘Click here to join the meeting’.

Only if the guest is using an email address that he’s already using for Teams (for example in the own organization or as a guest in a team) then after the meeting he’s able to read the chat history. This chat can also be continued.

Joining an online Teams meeting never automatically results in access to any of the teams. It is also not necessary to be a member of a Team in order to participate in a meeting.

If you want to know more about guest users in Teams, check out this manual: Teams: logging in as a (guest) user after receiving an invitation email

Once you’ve created a meeting you can change several settings before you begin (or during). You can do this by going to the meeting in Teams and clicking on ‘Meeting options’.

You will see the following window open in your browser:

By default the settings are as in the image above, but you can choose to, for example, not make people wait in the lobby or choose who is allowed to present. The last option allows you to choose whether people can unmute themselves or not. If you choose ‘no’, noone can speak during the meeting by unmuting themselves.

When organizing a public live event in Teams you can add people from outside the UU as presenters (or producers). It can happen however, that this person wants to join this event but is unable to choose the role of presenter.

This might be due to the different ways you can join a live event or meeting as a guest. It is different to be a guest in a Teams or in a meeting/live event.

You can solve this by adding the guest who need to be able to present to the relevant Teams. This can be an existing team or you can make a new one for a specific meeting and delete it again after the live event. Either way the guest gets the right type of guest role and will be able to present in the live event.

After adding the guest to the Team, he or she will have to log in and join again. Then the guest should be able to present.

Please note: the most important thing is that someone needs to log into the web browser after being added to a team.

For more information about how to join a Teams meeting or event you can check out this manual: Teams: logging in as a (guest) user after receiving an invitation email

You have three options for organizing a Teams event:

You need extra rights to be able to create a public live event in Teams. These rights can be granted temporarily by the Office 365 team.

You can request these right by contacting the Servicedesk and supplying the following information:

  1. The name of the person that wants to create the event
  2. The date/time of the event
  3. The number of expected participants (and the number of guest participants)

You might, as a user of Teams, receive an email from Microsoft talking about the expiration of a group.

Such a mail comes from msonlineservicesteam@microsoftonline.com and has as subject “Action Required: Renew [group name] by [date]”.

The mail looks like this:

The image above is an example. In the actual mail, “[group name]” will be replaced by the name of the group it concerns and “[date]” by the relevant expiration date.

What is meant with a “group”?

The term “group” is derived from “Microsoft 365 groups”. Technically this is a service that enables Office 365 users to make use of the various Office 365 components like Teams, SharePoint and Exchange Online (email). The service is connecting the components with each other and is taking care that the users have the correct authorizations on the various components. For this reason a so called “group” is created under the hood when for example a team is created in Microsoft Teams.

Why do I receive this email?

In 90% of the cases you receive this email because you’re a team owner in Microsoft Teams. The group name that is mentioned in the email is probably recognizable as team name.

If you don’t recognize the group name as team name then you should be able to recognize the name as one of the following things:

  • The name of a group you created in Outlook in the past or of which you are (co-)owner.
  • The name of a plan you created in Planner in the past or of which you are (co-)owner.
  • The name of a group you created in Stream in the past or of which you are (co-)owner.

What do I have to do with this email?

If the team (or one of the other mentioned objects above) must be retained then one of the owners should click on the Renew group button.

What will happen if I do nothing with this email?

The owners have 30 days to execute this action. If the owners do not respond during this period then after this period all of the data (like the team in Microsoft Teams) will be deleted, including all documents within.

Owners will be notified two more times. The first time is after 15 days and the second time is after 29 days. If meanwhile no further action is taken then the group is deleted automatically on day 30.

A deleted group (including the team in Microsoft Teams and all documents) can be restored during a period of 30 days after deletion by ITS. If the group is not restored during this period then everything is deleted permanently.

At the bottom of the email you’re also able to delete the group directly by yourself.

Can I expect more emails like this in the future?

Yes, that’s possible. From now on an email like this will be sent if for example a team is not used anymore for a year. If you are an owner of such a team you can expect an email like this again.

In a Teams meeting it’s possible that the chat functionality is unavailable. This can be noticed in two different ways:

  • The chat button is visible, but greyed out. In this case you can hover your mouse over the chat button, but then you’ll see the notification “Chat in channel meetings is only available to team members”.
  • The chat button is not visible at all.

When can I make use of the chat functionality?

In the following situations you can make use of chat in Teams meetings:

*A “UU user” is a user with an @uu.nl or @students.uu.nl email address.

Non-channel meeting

A non-channel meeting is a meeting that is scheduled through the Outlook or Teams calendar.

Chat is always available in this type of meeting.

Channel meeting

A channel meeting is a meeting that is scheduled in a Teams channel.

For an optimal Teams experience it’s recommended to add the attendees as members to the team as much as possible and to make use of the desktop application.

Last modified: 29/01/2021

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